Refund, Return & Replacement Policy

At Phoenix Beauty Supply Co., we take pride in creating our products with care and want our policies to be clear before you purchase. Because many of our products are handmade and include personal care and cosmetic items, please review the following policy carefully before placing your order.

By completing a purchase from Phoenix Beauty Supply Co., you acknowledge and agree to the policies below, subject to any rights that cannot legally be waived.

Returns & Refunds

Unopened and unused products may be eligible for return within 30 days of confirmed delivery.

To be eligible, the product must be unopened, unused, and in its original condition and packaging. Customers are responsible for return shipping costs unless the return is the result of an error by Phoenix Beauty Supply Co. or a product is confirmed to be defective.

Original shipping charges are non-refundable except where required by law or when Phoenix Beauty Supply Co. made an error in fulfilling the order.

Opened, used, sampled, tested, or partially consumed products are not eligible for return or refund.

Scent, Color & Personal Preference

Please understand that personal preference is not considered a product defect.

Refunds, replacements, store credit, or complimentary products will not be provided because of personal preferences or expectations, including but not limited to:

• A fragrance being perceived as too strong, too light, or different than expected.
• A customer not liking a particular fragrance after receiving or using it.
• Nail polish, lip gloss, body products, or other colored products appearing lighter, darker, brighter, more muted, or otherwise different than expected.
• Differences between how a color appears on a screen or photograph and how it appears in person.
• A customer changing their mind after opening or using a product.
• A customer deciding that a product is simply not a good fit for them.

Fragrance perception varies significantly from person to person. Color appearance may also vary due to lighting, photography, screen settings, skin tone, application, number of coats, and other factors.

These differences do not constitute a damaged, faulty, or defective product.

Please choose scents and colors carefully before purchasing.

Handmade Product Variations

Many Phoenix Beauty Supply Co. products are handmade or produced in small batches. Slight variations in color, appearance, texture, consistency, fragrance, or presentation may occur from batch to batch.

Reasonable variations associated with handmade products are normal and are not considered defects.

Damaged, Defective or Incorrect Items

If you receive an item that is damaged in transit, materially defective, or different from the item you ordered, please contact us promptly at Phoenixbeautysupplyco@gmail.com or through our Contact Us form.

Please include your order number, a description of the issue, and clear photographs showing the product, packaging, and any damage or defect.

Phoenix Beauty Supply Co. reserves the right to request additional photographs or information and, when appropriate, require the product to be returned for inspection before determining whether a replacement or refund is warranted.

If a return is required because of a confirmed defect, damage, or fulfillment error, Phoenix Beauty Supply Co. will provide return instructions and, when applicable, a prepaid return label.

Please do not discard a product for which you are requesting a defect or damage claim until the claim has been resolved.

If Phoenix Beauty Supply Co. confirms that an item is defective, damaged, or incorrectly fulfilled, we will provide an appropriate remedy, which may include a replacement, refund, or other resolution as applicable.

Replacements

Replacement products are provided for verified product defects, shipping damage, or fulfillment errors, not because of scent preference, color preference, buyer's remorse, or dissatisfaction based on personal expectations.

Receiving a replacement product does not entitle the customer to an additional refund for the original product unless otherwise required by applicable law.

Phoenix Beauty Supply Co. does not provide complimentary replacement products solely as a customer-service accommodation for subjective product preferences.

Exchanges & Product Swaps

We do not offer exchanges or product swaps for opened or used products.

An unopened and unused item that otherwise qualifies for return may be returned according to the terms above, and a new product may be purchased separately.

Non-Returnable Items

Opened, used, tested, or sampled personal care and cosmetic products are non-returnable. Gift cards and custom or personalized products are also final sale, except where required by applicable law or in the case of a verified defect or fulfillment error.

Reviews & Customer Feedback

We welcome honest customer feedback and respect every customer's right to share their experience.

Refunds, replacements, complimentary products, discounts, or other compensation will not be provided in exchange for changing, removing, withholding, or preventing a review.

Customer concerns will be evaluated according to this policy regardless of whether a review has been posted or may be posted.

Contact Us

Questions regarding an order or this policy may be submitted to:

Phoenix Beauty Supply Co.
Phoenixbeautysupplyco@gmail.com

We appreciate your support of our small business and encourage customers to review product descriptions carefully before purchasing.