Refund Policy

 

At Phoenix Beauty Supply Co., we want to ensure your complete satisfaction with our products. Please review our refund policy below:

Refunds:

• You have a 30-day window, starting from the day you receive your item, to request a refund.
• Refunds will ONLY be issued if the product is unopened, and the safety seal is still intact. If the safety seal is missing, a refund will NOT be issued.
• To initiate a refund, you can contact us at Phoenixbeautysupplyco@gmail.com or use the CONTACT US button.

Damages and Issues:

• It's crucial to inspect your order upon receipt. If you find that the item is defective, damaged, or if you receive the wrong item, please contact us immediately. We will evaluate the issue and make it right.

Exceptions/Non-Returnable Items:

• Unfortunately, we cannot accept returns on OPENED OR USED items due to the nature of the product.
• We also do not accept returns for gift cards.

Exchanges:

• We do not offer exchanges. If you are unhappy with your product, please email us at Phoenixbeautysupplyco@gmail.com or use the CONTACT US button. We are committed to working with you to find the best possible solution.
• Please note that if we make an exception and exchange product(s), it will be YOUR responsibility to cover the return shipping costs for ALL products you wish to exchange.

Your satisfaction is our priority, and we are here to assist you with any issues or concerns you may have. Thank you for your understanding and cooperation.