Refund Policy
At Phoenix Beauty Supply Co., we take pride in the quality of our handmade products and want every customer to feel confident in their purchase. Please review our policy below.
Refunds
-
Customers have 30 days from the date of delivery to request a refund.
-
Refunds are only available for unopened and unused products.
-
Opened or used products are not eligible for refunds due to the nature of personal care items.
-
To request a refund, please contact Phoenixbeautysupplyco@gmail.com or use the Contact Us form.
Returns, Replacements & Product Swaps
-
Opened or used products cannot be returned for resale.
-
If you believe a product is faulty or defective, please contact us for review.
-
In certain cases, we may request the product be returned for evaluation.
-
Return shipping labels will be provided at no cost to the customer when a return is approved for inspection.
-
If the returned product contains a reasonable amount of remaining product and is confirmed to be faulty:
-
A replacement will be issued OR
-
A product swap may be offered for another item or a combination of items equal in value to the original purchase
-
-
Refunds will not be issued for opened or used products.
Damages or Order Issues
-
Please inspect your order upon delivery.
-
If your item arrives damaged, defective, or incorrect, contact us promptly so we can resolve the issue.
Exchanges
-
We do not offer standard exchanges.
-
Any replacement or product swap is handled on a case-by-case basis and must be approved by Phoenix Beauty Supply Co.
Non-Returnable Items
-
Opened or used personal care products
-
Gift cards
Your satisfaction matters to us, and we are committed to addressing concerns fairly while maintaining product safety and quality standards. Thank you for your understanding and support.
